Shipping & Delivery
1. Shipping Policy
1.1 Tvastih offers shipping services across specified locations, as displayed on the Site. Delivery timelines and charges are provided during checkout and may vary based on the delivery location and product.
1.2 All orders are processed within 3-4 business days, excluding weekends and public holidays.
1.3 Customers will receive a notification with tracking details once their order has been shipped.
1.4 If a package is lost or damaged during transit, Tvastih will coordinate with the courier service to resolve the issue. Customers are advised to report any issues promptly.
2. Return Policy
2.1 Returns are accepted only for eligible products, as outlined during the purchase process. Customized or made-to-order products are not eligible for return unless there is a defect or damage caused during transit.
2.2 To initiate a return, customers must contact Tvastih within [insert return window, e.g., 7 days] of receiving the product.
2.3 The product must be returned in its original condition, including all packaging, tags, and accessories. Used or damaged items will not be accepted.
2.4 If the return is approved, a replacement or refund will be provided based on customer preference. Refunds will exclude shipping fees unless the return is due to an error by Tvastih.
2.5 Return shipping costs will be the responsibility of the customer unless otherwise stated.